Terms & Conditions

These terms set out the conditions under which Maxi Refresh AC Pty Ltd (ABN 36 702 464 775) provides air conditioning cleaning and related services to our customers. By requesting a booking, accepting a quote, or allowing us to carry out work, you agree to these terms.

Throughout these terms, "we", "us" and "our" refer to Maxi Refresh AC Pty Ltd, and "you" and "your" refer to the customer or the person engaging our services.

We provide specialist air conditioning cleaning and sanitising services for split system and similar units for homes, small businesses and accommodation properties across the Mid North Coast of New South Wales.

The scope of each clean is based on the clean type you select (Essential Clean, Deep Clean, Premium Hydro Clean or Decontamination Clean) and what we confirm with you at the time of booking. We will let you know what is included before we start any work.

Prices shown on our website or provided in a quote are estimates based on systems with low to moderate contamination and typical conditions. Additional charges may apply where a system requires more time, parts or specialist treatment. We will confirm any additional charges with you before proceeding.

A final site and system inspection may change the scope or cost of the work. Where this happens, we will explain the reason and seek your approval before continuing.

When you book a clean, we will confirm the date, time and location with you. We aim to attend on the scheduled day, however weather, access or operational factors may require us to reschedule. Where this happens, we will work with you to arrange the next available time.

Please ensure safe and reasonable access to the unit(s) to be cleaned, including clear space around indoor and outdoor components and access to power and water where required.

Payment is due on completion of the service unless otherwise agreed in writing. We accept payment by the methods shown on your invoice or booking confirmation.

Regular Maintenance Plans are billed on the agreed schedule until cancelled. Cancellations can be made by contacting us — see the contact details below.

You agree to provide accurate information about your system, its location and access, and to let us know of any known issues before we begin. Please ensure the area around the unit is safe to access and that pets and people are kept clear while we work.

If you are a guest or tenant, or an accommodation property owner or manager acting on behalf of the property, you confirm that you have the authority to authorise the service.

Our services are cleaning and maintenance services. We are not responsible for pre-existing faults, mechanical failures or damage that is not caused by our work. Where we identify a fault requiring repairs or installation, we may refer you to an appropriately licensed tradesperson.

Cleaning outcomes can vary depending on the age, condition and usage of the system. We do not guarantee specific performance or health outcomes from a clean, other than the 12-Month Mould-Free Guarantee on the Decontamination Clean, which is subject to its stated conditions.

To the extent permitted by law, our liability for any claim arising from our services is limited to the cost of the service provided. We are not liable for indirect, consequential or incidental losses.

Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable law that cannot be excluded.

If you need to cancel or reschedule a booking, please contact us as soon as possible. We reserve the right to charge a reasonable fee for cancellations made with very short notice where we have already allocated time and resources to your appointment.

We may update these terms from time to time. The terms that apply to your booking are those current at the date you engage our services. We recommend reviewing these terms before each booking.

If you have any questions about these terms, please contact us:

Maxi Refresh AC Pty Ltd, ABN 36 702 464 775

Unit 5/10 Bayldon Drive, Raleigh NSW 2454

Email: info@maxirefreshac.au