Privacy Policy

This privacy policy explains how Maxi Refresh AC Pty Ltd (ABN 36 702 464 775) collects, uses, stores and protects your personal information when you use our air conditioning cleaning services or contact us. We are committed to handling your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect the information you provide when you book a service or contact us, including your name, phone number, email address, and the address of the property where the work is to be carried out.

Where you are a business or an accommodation property owner or manager, we may also collect business name, billing details and information about the units or accommodation properties you manage. We may also collect information about your air conditioning system, such as type, location and condition, to help us provide the service.

We use your information to schedule and carry out cleaning services, provide quotes and invoices, communicate with you about your booking, maintain service records, and respond to your enquiries.

If you have a Regular Maintenance Plan, we use your information to manage billing and scheduling across the plan period.

We do not sell or rent your personal information. We may share it with trusted service providers who help us run our business (for example, payment processors or booking systems), but only where necessary and subject to appropriate confidentiality.

We may disclose information where required by law or to protect our rights, property or safety, or that of our customers or others.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access and disclosure. We keep your information only for as long as needed to provide our services and to meet our legal and record-keeping obligations.

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate or out of date. To make a request, please contact us using the details below.

Our website may use cookies or similar technologies to help it function and to understand how visitors use it. You can control cookies through your browser settings. We do not use your information for unsolicited marketing without your consent where consent is required.

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. Please review their policies when visiting them.

We may update this privacy policy from time to time. Any changes will take effect when we post the updated version on our website. We encourage you to review this page periodically.

If you have any questions about this policy or how we handle your personal information, please contact us:

Maxi Refresh AC Pty Ltd, ABN 36 702 464 775

Unit 5/10 Bayldon Drive, Raleigh NSW 2454

Email: info@maxirefreshac.au